Privacy Policy

Effective Date: November 1st, 2024

IMPORTANT: IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

Introduction

This Privacy Policy (“Policy”) describes how One Life Meds (“OneLife,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information obtained through our website, mobile applications, and other services provided (collectively, the “Platform”). This Policy applies to your use of our services and is incorporated into our Terms of Service. Please read this Policy carefully to understand our practices. By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Policy.

This Policy does not apply to the collection and use of protected health information (“PHI”), which is covered by our Notice of Privacy Practices. If you disagree with this Policy, please refrain from using our Platform.

1. Information We Collect and How We Collect It

We collect various types of information from you when you use our Platform, including:

a. Personal Information

Personal information is any data that identifies or can be used to identify you, including:

  • Identifiers: Name, email address, phone number, postal address, and account information.
  • Health-related Information: Medical history, treatment information, and other health details needed for your care.
  • Payment Information: Billing address, credit card information, or payment details, which are securely processed by third-party payment processors (e.g., Stripe, Authorize.net).

We collect this information:

  • Directly from you: When you provide it by registering for an account, scheduling appointments, filling out forms, or making inquiries.
  • Automatically: As you interact with our Platform, we may collect data such as IP address, browsing details, device characteristics, and location data.
  • From third parties: We may receive information about you from healthcare providers, third-party service providers, and social media accounts if you use them to sign in.

b. Information Collected Automatically

When you interact with the Platform, we collect certain information automatically:

  • Device and Usage Data: Includes IP address, device and browser information, operating system, and activity data (such as time spent on the Platform and features accessed).
  • Location Data: May include your location when you access our Platform, subject to your device’s location settings.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to personalize content, remember your preferences, and analyze user behavior.

c. Information from Other Sources

We may receive information from third-party sources, including:

  • Healthcare providers who are involved in your care.
  • Marketing partners that provide information on your interactions with their websites.
  • Social media platforms when you choose to log in using a social media account, which may provide us with your name, profile picture, email, and other information you make publicly available.

2. How We Use Your Information

We use the information collected for the following purposes:

a. To Provide and Improve Our Services

  • Account Management: To create, manage, and maintain your account on our Platform.
  • Treatment and Healthcare Operations: To facilitate your healthcare treatment, manage appointments, and deliver medical services.
  • Payments and Orders: To process payments for services, manage billing, and handle orders.

b. Communications

  • Service Announcements: To send information about Platform updates, security notifications, and changes to our terms and policies.
  • Customer Support: To respond to your inquiries and provide technical support for our Platform.
  • Marketing Communications: With your consent, we may send you marketing emails about our products, services, and offers. You can opt out of these communications at any time.

c. Platform Functionality and Security

  • Personalization: To provide you with customized content, features, and settings based on your preferences.
  • Analytics and Research: To analyze user behavior, improve our Platform, and conduct market research.
  • Security and Fraud Prevention: To protect against unauthorized access, monitor activity, and prevent fraud and other illegal activities.

d. Legal Compliance

  • Compliance with Laws: We process your information to comply with legal and regulatory obligations, respond to lawful requests, and meet law enforcement requirements.
  • Protection of Rights and Safety: To enforce our terms, protect our rights, and safeguard the privacy and safety of our users.

3. Disclosure of Your Information

We may share your information with third parties in specific situations, including:

a. Healthcare Providers

To provide you with healthcare services, we may share your health information with healthcare providers involved in your treatment.

b. Service Providers

We engage third-party providers to assist in delivering our services, such as:

  • Payment Processors: For secure payment processing.
  • Analytics Providers: To help us understand Platform usage (e.g., Google Analytics).
  • Marketing Partners: To assist with marketing campaigns and advertisements.

c. Business Transactions

In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new entity as part of the business transaction.

d. Legal Disclosures

We may disclose your information if required to comply with applicable law or a court order, or to protect the rights, safety, and property of One Life Meds or others.

4. Cookies and Other Tracking Technologies

Our Platform uses cookies and similar technologies to improve your experience, track Platform usage, and serve relevant advertisements. You may configure your browser to refuse cookies; however, please note that disabling cookies may affect the functionality of our Platform.

Types of Cookies We Use:

  • Session Cookies: Temporary cookies that expire once you close your browser.
  • Persistent Cookies: Remain on your device until deleted and are used to remember your preferences and settings.

For more information on cookies and how to opt-out of interest-based ads, visit [link to preferences page].

5. Social Media Logins

If you choose to log in using social media accounts (e.g., Facebook, Google), we may receive information from these platforms, such as your profile data. This information is used to streamline account setup and log-in.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we take steps to delete or anonymize it securely.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age, and we do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it as soon as possible.

9. Your Privacy Rights

Depending on your location, you may have certain rights concerning your personal information, including:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to your personal information if inaccurate.
  • Deletion: Request deletion of your information, subject to legal exceptions.
  • Opt-out of Marketing: Opt out of marketing communications by clicking the unsubscribe link in any promotional emails.

To exercise these rights, please contact us using the details provided below.

10. Do Not Track

Our Platform does not respond to “Do Not Track” signals. However, you may use your browser settings to control certain tracking activities.

11. California Privacy Rights

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to request specific information about our data practices, opt-out of data sharing, and request deletion of your personal information. Please contact us to exercise these rights.

12. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an “Effective Date” at the top. Your continued use of our Platform after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Information

For questions or concerns regarding this Privacy Policy, please reach out at:
Email: contact@onelifemeds.com